Senior Campaign Manager

Zeta Global in Nashville, TN

  • Type: Full Time
  • Compensation: $52,480.00 - 75,870.00 / Year*
The Senior Campaign Manager will be responsible for the quality and delivery of a campaign for a client including tactical recommendations, campaign management, campaign development, QA and reporting calling on specialist roles when necessary (e.g. Creative). The Senior Campaign manager will also be responsible for mentoring and participating in sales, assisting in recruitment process, developing training materials, rolling out training and providing feedback on the product roadmap. This is a role to work in a fast-paced technology support environment using innovative technologies while having the ability to work with enterprise clients face-to-face. Creative problem solving and troubleshooting skills will lead to success in this position and future advancement!

As a Senior Campaign Manager, roles and responsibilities on a typical day might include the following:

  • Executing and configuring email campaigns
  • Training internal and external resources on campaign process, platform tools & custom applications
  • Rolling out and training clients on new tools & approaches
  • Giving your feedback and assessment of your function's recruitment process
  • Giving your feedback on the product roadmap
  • Mentoring Campaign Managers
  • Participating and assisting sales-related activities such as sales pitch presentations, project manage RFPs, POCs, etc.
  • Creating, managing and troubleshooting audience groups (not responsible for the data integrity - BSA)
  • Tracking and reporting on campaign performance
  • Performing Campaign Quality Assurance checks
  • Managing & maintaining campaign documentation Management of campaigns and communications of time, scope, cost
  • Monitoring campaigns and resolving issues that arise
  • Developing & maintaining internal & external training materials
  • Day to day support of platform tools & custom applications for self-deployment clients
  • Actively participating in internal and external calls to understand upcoming projects or campaigns
  • Being the primary point person for the client for all things operational and campaign related

Qualifications and Preferred Skills:

  • 3-4.5 years related full-time experience in customer support or client services environment
  • Must have strong understanding of customer service standards
  • Must have strong critical thinking skills
  • Working knowledge of HTML
  • Self-starter who requires minimum supervision
  • Strong written and oral communication skills
  • Must have the ability to multi-task and prioritize work independently
  • Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work
  • Must have a high attention to detail with the ability to produce flawless work in rapid succession
  • Must possess effective communication skills when speaking to technical and non-technical
  • Knowledge and experience with basic Adobe Photoshop functionality
  • Exposure to relational database structure (primary and unique keys, sister table joins)
  • Knowledge of email best practices
  • Bachelor's degree
  • Proficient in Microsoft Office applications, especially Excel and Outlook

* Estimated salary

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