Senior Service Desk Engineer

Dataprise in Rockville, MD

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
  • Compensation: $66,105.00 - 100,230.00 / Year*
Service Desk Engineers at Dataprise act as an integral role to our success and are at the true core of our service offerings. As our largest team, our Technical Engineering Center (TEC) is a technical powerhouse, full of a wide range of technical skills and experiences that you will be able to learn from. You will get the opportunity to talk to different clients and provide support on a large variety of technical issues, which will keep you on your toes and expose you to learning the latest and greatest technologies all day every day. Are you up for the challenge?

As a Senior Service Desk Engineer, picture yourself:
  • Serving as a leader and technical escalation point of contact for Service Desk Engineers.
  • Learning a ton, being faced with new challenges every day, and gaining exposure to all of the most cutting-edge technologies.
  • Collaborating with a great team to identify solutions to customer support requests and escalating to more senior team members or external resources as needed.
  • Taking ownership of customer incidents by providing telephone/remote/email support to Dataprise clients.
  • Performing advanced troubleshooting and resolving various technical issues related to computer hardware and software problems.
  • Configuring and troubleshooting issues related to the following technologies (and much more!): Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, VMWare servers, Printers on Terminal/Citrix servers, Printer Servers, Office 365, Macs, workstation and network connectivity issues, Exchange Server, and Microsoft Office Applications and the latest versions of the Microsoft Office suite.
Our ideal Senior Service Desk Engineer has:
  • A strong desire to learn and focus to ensure we are helping our clients win with IT.
  • A true passion and drive for creating an unmatched customer service experience.
  • The ability to deliver excellence independently and as a team and excel in a fast-paced environment.
  • A few years of related experience, ideally working with external clients in the Managed Services or IT Services industry.
  • Strong technical aptitude and advanced hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application and Microsoft Office. Even better, if you have hands on experience with Citrix, Macs, and Small Business Server.
  • Stellar communication and the ability to speak clearly and explain just about anything to anyone over the phone and/or in writing.
  • The availability to work flexible hours.
  • A Bachelor's Degree in a related field.
  • Industry certifications such as CompTIA: A+, Network +, Microsoft: MTA, MCSA-Office365, MCSA-Windows Server, MCSA-SQL Server, MCSE-Server Infrastructure, MCSE-Exchange Server, Cisco: CCNA, Citrix: CCA, VMWare: VCP.
Dataprise is an Equal Opportunity Employer.

Want to learn more about what it's like to work at Dataprise and hear it directly from our employees? Check out our employee spotlights in our "Its The Job" series here.

Powered by JazzHR

* Estimated salary


You may be interested in these similar jobs near Rockville, MD!

SENIOR SPECIALIST
HCL Technologies

SR Number :HCLI/HCLI/2020/1229888 Designation :SENIOR SPECIALIST Location :Washington Job Description (Posting). :Job Description of RDSGeneral Descr…

Read More
Senior Helpdesk Analyst
Advance Digital Systems

We are seeking Senior Helpdesk Analyst to provide support to our internal customers. Selected candidates will be responsible for responding to inquir…

Read More
Service Desk Analyst- All Shifts
SAIC

Description The Department of State, Bureau of Information Resource Management (IRM) Mobile and Remote Access (MRA) Division provides mission critica…

Read More
Service Desk Technician
Engility Corporation

We are currently seeking a motivated, career and customer oriented Junior Service Desk Technician to join our team to begin an exciting and challengi…

Read More
Tier I Service Desk Analyst Day Shift (VG01118)
SAIC

Description The Department of State, Bureau of Information Resource Management (IRM) Mobile and Remote Access (MRA) Division provides mission critica…

Read More
Senior Service Desk
TeamPeople

Primary FunctionProvide first-line support for all news bureau user-base for user-facing hardware, software, desktop, enterprise and broadcast applic…

Read More
Service Desk Analyst- All Shifts
Engility Corporation

The Department of State, Bureau of Information Resource Management (IRM) Mobile and Remote Access (MRA) Division provides mission critical mobile dev…

Read More
Service Desk Technician
Leidos

Description Job Description Job Description The Global Security Services division at Leidos has an opening for a Service Desk Technician to work at o…

Read More
Help Desk Manager
Leidos

Description Job Description Leidos is a Fortune 500 company aimed at embracing and solving some of the world's most pressing challenges. Through scie…

Read More