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Provides guidance, assistance and training to Police Records Technicians: answers questions regarding policies, procedures, and work functions; monitors status of work; and inspects completed work.
Receives, reviews, prepares and/or processes department documents such as police incident and criminal investigation reports, accident reports, citations, warrants, impound records, etc.: verifies, completes and/or codes required information; enters and updates information into department databases; creates new files and purges old data as appropriate; and maintains copies in department files.
Utilizes Georgia Crime Information Center and National Crime Information Center terminals: conducts background and criminal history checks; enters information regarding tags, drivers licenses, warrants, missing persons, and stolen property; and obtains, retrieves and relays information to police officers, detectives, other law enforcement or other staff as requested.
Performs general customer service functions: answers telephones; greets customers and visitors; provides assistance, requested documents and information regarding department services and procedures; refers callers to other staff members as appropriate; and takes messages.
Processes requests for records and reports: receives requests from courts, law enforcement personnel or agencies, victims and the general public; retrieves police and incident reports; determines confidentiality of requested document and report; verifies identities and assures authority of individuals to receive confidential information; establishes quantity of information requester is authorized to receive; forwards and/or mails accordingly; and ensures reports are provided in a timely manner.
Processes payments for documents: accepts payments and records receipt of same; balances cash drawer; and maintains related documentation.
Coordinates print room and mail operations: receives, prioritizes and organizes requests for high volume printing and copying; makes copies, sorts, collates, and distributes various reports and documents; and processes incoming, outgoing and interoffice mail and packages.
Ensures all activities are in compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures: initiates any actions necessary to correct deviations or violations.
Prepares or completes various forms, reports, correspondence, or other documents.
Receives various forms, reports, correspondence, policies, procedures, manuals, reference materials, or other documentation: reviews, completes, processes, forwards or retains as appropriate.
Communicates with supervisor, other County departments and employees, the public, attorneys, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, email, or other software: and operates general office or other equipment as necessary to complete essential functions.
Performs other related duties as required.
Open to Cobb County Police Department employees only.
High school diploma or GED required; supplemented by one year of experience as Police Records Technician; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.Preferred Qualifications License and Certifications
Must possess and maintain a valid drivers license; must possess and maintain the following certifications: GCIC Basic Operator and NCIC Basic Operator.Physical Abilities
Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation.Sensory Requirements
Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
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