Patient Representative


: $53,730.00 - $74,560.00 /year *

Employment Type

: Full-Time


: Administrative/Clerical

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Medical office is looking for a Patient Representative to join our expanding team!

Overall the Patient Rep will have front desk responsibilities for patient check-in, check-out and scheduling of patients. They will manage the efficient operations of the office. They will also prepare for the next day's patients.

Job Requirements:

Essential Job Functions (other duties may be assigned):

Perform on-going customer service/patient care: Answer multi-line telephone professionally and with a smile ready to serve them. Document conversations as needed.

Make patients feel comfortable, at ease and welcome to the Practice by engaging patient and/or parent in conversation.

Be professional and courteous at all times to patients, visitors and/or co-workers, treating them with dignity and respect at all times.

Complete daily checklist on time and accurately.

Schedule patients over the telephone and in-person.

Check in patients upon arrival. Understand schedule template and procedure codes, and be able to direct patient to correct point of contact upon arrival.

Help doctors and technicians stay on schedule by placing appointment correctly, understanding impact of appointments scheduled and notify doctors when patient is running late.

Check out patients upon appointment completion. Schedule for future appointments and inquire about any overdue charges. Answer any questions patients have.

Assist with achievement of new patient goals by discussing positive qualities of the Practice during check-out. Demonstrate care, enthusiasm and empathy. Understand practice goals and new patient process.

Perform general office duties, such as document preparation, scanning, mailing, and filing.

Enter and prepare contracts and insurance information.

Maintain clean, neat work area.

Maintain confidentiality of Patient PHI and any other related information according to Practice privacy practices and HIPAA

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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